Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 7 days of receiving your order at lorisalenses.com with your order number and photos of the product. We will arrange a replacement at no extra cost.
Refund Process
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We will notify you via email about the approval of your replacement request.
The replacement will be processed within 5-10 business days and credited to your original payment method.
If the return is due to our error (e.g., defective or incorrect item), we will send a replacement at no additional costLate or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account.
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Contact your credit card provider, as processing times vary.
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If you still haven’t received your refund after 10 business days, email us at lorisalenses@gmail.com .
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at lorisalenses@gmail.com before returning the item.
Gift Returns
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If marked as a gift and shipped directly to you, you will receive a gift credit upon return.
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If the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser
International Orders
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Returns for international orders follow the same policy. If a return is needed, we will cover the return shipping fees, duties, and taxes.
For any questions about refunds or returns, please contact us at lorisalenses@gmail.com .